Refund & Return Policy

1. Return Policy Overview

Avonation Exporters is committed to customer satisfaction. This policy outlines our procedures for handling returns, refunds, and quality disputes for avocado products and related exports.

2. Quality Standards & Inspection

All products are inspected and packed to meet the highest quality standards before shipment. Products are expected to arrive in excellent condition. Upon delivery, please inspect your shipment immediately:

• Check for visible damage to packaging
• Verify product quality and specifications match order
• Confirm quantities received are correct

3. Damage or Defect Claims

Claim Timeframe: Claims for damaged, spoiled, or defective products must be reported within 48 hours of delivery with photographic evidence.

Required Documentation:

• Original invoice or order confirmation
• High-resolution photos showing damage/defects
• Description of the issue
• Tracking number and delivery proof

Submit claims to: info@avonationexporters.com

4. Approved Claims Process

Upon approval of a valid claim, Avonation Exporters may offer:

• Replacement shipment at no additional charge
• Full refund (less original shipping costs)
• Credit toward future orders

The customer and Avonation Exporters will agree on the most practical resolution considering product perishability and shipping costs.

5. Quantity Discrepancies

Claims for incorrect quantities must be reported within 48 hours of delivery. Approved claims will result in:

• Replacement shipment for missing items
• Pro-rata refund based on quantity shortage

6. Perishable Products Limitation

Because avocados and related products are perishable, returns cannot be accepted after 48 hours from delivery. After this period, products are considered accepted by the buyer. Proper storage and handling by the buyer are assumed upon delivery.

7. Denial of Claims

Claims may be denied if:

• Reported after the 48-hour window
• No supporting documentation is provided
• Damage is determined to be caused by buyer mishandling or improper storage
• The shipment was refused or delayed acceptance by customs

8. Shipping Costs

Original shipping costs are non-refundable. Replacement shipments are sent at Avonation Exporters' expense. Return shipping (if applicable) must be coordinated with our team and is typically the buyer's responsibility unless damage is determined to be our fault.

9. Cancellation Policy

Before Shipment: Orders can be cancelled for a full refund if requested before products are packed for shipment.

After Shipment: Orders cannot be cancelled once products have been shipped. Refunds or returns after shipment follow the claim process outlined above.

10. International Exports & Customs

For international orders, compliance with import regulations is the buyer's responsibility. Avonation Exporters is not responsible for:

• Customs delays or rejections
• Products held by customs authorities
• Tariffs, duties, or additional import fees

However, if products are rejected or returned by customs due to our documentation or packaging errors, we will work with you to resolve the issue.

11. Dispute Resolution

If a claim is disputed, both parties agree to communicate in good faith to reach resolution. If no resolution is reached within 30 days, the matter may be escalated to appropriate authorities or arbitration, with both parties sharing costs equally.

12. Communication

All claims and returns communication should be directed to:

Avonation Exporters
Email: info@avonationexporters.com

Please include "CLAIM" or "RETURN" in the subject line for prompt processing.

13. Policy Changes

Avonation Exporters reserves the right to modify this Return and Refund Policy at any time. Changes will be posted on this page. Continued business with Avonation Exporters after policy changes constitutes acceptance of the updated terms.

14. Contact Us

Questions about our Refund & Return Policy? We're here to help:

Avonation Exporters
Email: info@avonationexporters.com